As you know, working in customer service is the thing of nightmares. It's where humanity goes to die. It's where stupidity gets it's superpowers from. It's where entitlement, no matter the race, class, gender, etc goes and breeds like fucking rabbits.
It's awful, ok??
As a black woman, one of the things I hate is a black Karen. Hear me out. I know, also, as a black woman, how we go ignored, get no empathy, and are just kind of tossed aside. Whenever I come across a customer who's a black woman, I give undivided attention. That is not saying that I'm not with everyone, but again I know what it's like so I know where they're coming from and I know what is needed to be said/ done in certain situations to let the women, who look like me, know that I am listening and I'm doing everything I can to fix the situation if not make it somewhat better.
I say all that to talk about a conversation I had the other day with a customer who was actually kind of an entitled asshole. It was the same ol topic that I get 99 times a day about bills increasing, prices being high, etc etc. The common thing for a customer to say is "My bill keeps going up and I'm never notified." WRONG. It's on your bill beforehand. You just have to read that fucker every once in a while. This woman would not let me talk and pretty much went full on Karen. It pissed me off because black woman to black woman how dare you disrespect me and talk over me when I'm paid to help you. It made me mad because I had so many suggestions to try and help her out to get a decent deal and she shut me down every time I even opened my mouth. "I don't even know why you're talking. I would've gotten a supervisor by now." Kept tooting her horn that she was a dispatcher. I'm not sure who for. Assholes R' Us?? Then to go back and see that the supervisor that she spoke with told her all the things I was going to go over. So she got nothing accomplished, probably no empathy, and still a high bill.
Not to go into politics, but I know another reason this call rubbed be the wrong way is with the state of the world now and as the quote from Malcolm X goes "The most un-protected person in America is the black woman. The most neglected person in America is the black woman." I sometimes don't feel the camaraderie and that breaks my heart. If we don't have each other, who will? If we tear down each other, that gives everyone else permission to do so as well.
I try not to let calls get to me. Most of the calls are super redundant, but when I have calls like this that escalate for no reason and I'm not even given the respect or space to talk then what was even the reason for you to call? What is the point of you being an asshole to someone who is polite? It takes far less energy to be a nice person. You gain absolutely nothing from being a jerk yet so many people are. Make that make sense to me.
- Asia Aneka Anderson
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